Terms and Conditions

Sigma Metalytics Precious Metal Verifier Original Warranty

Sigma Metalytics Precious Metal Verifier Original devices come with a two-year limited warranty. Sigma Metalytics offers different methods for warranty service, including, but not limited to, parts, software dispatches, and mail-in service. This limited warranty lasts for two years from the day of purchase and covers defects in materials and workmanship in your Precious Metal Verifier Original and its accessories. If purchased through a retailer or distributor, you may be required to provide Sigma Metalytics with your original sales receipt from your purchase to receive our warranty service.

This limited warranty does not cover damage, problems, or malfunctions which result from:

• External causes, such as accident, abuse, misuse, or problems with electrical power.
• Servicing not authorized by Sigma Metalytics.
• Usage that is not in accordance with the device’s instructions.
• Failure to follow the device’s instructions.
• Use of accessories, parts, or components not supplied by Sigma Metalytics.
• Products for which Sigma Metalytics has not received payment.
• Normal wear and tear.
  If, in our service person’s sole discretion, the device’s damage, problems, or malfunctions are the result of any of the causes listed above, the repair will be subject to a charge.
  Sigma Metalytics Precious Metal Verifier Original Repair Policy
  The cost to repair a device out of warranty are as follows:
• Replacing a battery and/or keypad: $75.00 USD
• Replacing a display, Small Wand and/or Large Wand: $100.00 USD (per Wand)
• Replacing a Bullion Wand: $170.00 USD
• Replacing the circuit board: $250.00 USD
  Software updates, Wand re-installation, and sensor re-calibration are free.
  Please contact us for service, repair, and questions. We are happy to troubleshoot any problems over the phone and set up a repair as needed.
  Please note: any unit sent in for repair must be sent with all attachments to be checked and re- calibrated as needed by our engineers. Not sending in a device’s attachments at time of repair may result in repair delays or a mis-calibrated unit.

Sigma Metalytics Precious Metal Verifier PRO Warranty

Sigma Metalytics Precious Metal Verifier PRO devices come with a two-year limited warranty. Sigma Metalytics offers different methods for warranty service, including, but not limited to, parts, software dispatches, and mail-in service. This limited warranty lasts for two years from the day of purchase and covers defects in materials and workmanship in your Precious Metal Verifier PRO and its accessories. If purchased through a retailer or distributor, you may be required to provide Sigma Metalytics with your original sales receipt from your purchase to qualify for our warranty service.

This limited warranty does not cover damage, problems, or malfunctions which result from:

• External causes, such as accident, abuse, misuse, or problems with electrical power.
• Servicing not authorized by Sigma Metalytics.
• Usage that is not in accordance with the device’s instructions.
• Failure to follow the device’s instructions.
• Use of accessories, parts, or components not supplied by Sigma Metalytics.
• Products for which Sigma Metalytics has not received payment.
• Normal wear and tear.
  If, in our service person’s sole discretion, the device’s damage, problems, or malfunctions are the result of any of the causes listed above, the repair will be subject to a charge.
  Sigma Metalytics Precious Metal Verifier PRO Repair Policy
  The cost to repair a device out of warranty are as follows:
• Replacing a display, and/or keypad: $150.00 USD
• Replacing a battery or Wand: $100.00 USD (per Wand)
• Replacing the circuit board: $400.00 USD
  Software updates, Wand re-installation, and sensor re-calibration are free.
  Please contact us for service, repair, and questions. We are happy to troubleshoot any problems over the phone and set up a repair as needed.
  Please note: any unit sent in for repair must be sent with all attachments to be checked and re- calibrated as needed by our engineers. Not sending in a device’s attachments at time of repair may result in repair delays or a mis-calibrated unit.    International Buyers please note that any import duties, taxes or other charges are not included in our quoted prices.  These additional charges, if applied, will be the buyer's responsibility.  Please contact your country's customs office to determine what these additional costs will be prior to purchase.  Message me ( under "contact us" ) with any questions and I'll help with any information I have available.     

GoldBugSupply.com sells only brand new (unused) products.  As such, all sales are final and we do not offer returns.  Cancellations are handled on a case by case basis and may be offered only with management approval and subject to fees as noted below.  Our products are covered under the warranties shown above.  If warranty service is ever needed please contact us immediately so we can help resolve any issues.  Thank you for your business.

For cancelled orders we charge a 3% fee that is a cost passthrough from the credit card processing company.  They do not charge us to cancel an order but they do not refund the 3% processing fee that is initially charged when the order is placed. Please contact us with any questions prior to placing an order.